Frequently Asked Questions
Do you have any question?
WaveGreet offers more than just answering calls. We customize our service to fit
your business perfectly, making sure every call is handled as warmly and
professionally as you would yourself. It's all about creating strong connections
and giving your customers the feeling that they're talking to someone right from
your office.
After signing up with WaveGreet, our onboarding team will assist you in getting started smoothly. They will answer any questions you have and set up your services, ensuring a seamless beginning to our partnership. Once you receive
confirmation, our experienced receptionists will take over, handling your calls professionally and efficiently. It's a simple and customer-focused process.
designed to provide you with excellent service from day one
Absolutely, our virtual receptionists are equipped to greet your customers with the same warmth and customization you'd expect from your own staff, adhering to your specified scripts and guidelines to ensure a smooth blend with your brand's
image.
WaveGreet primarily serves businesses in the United States and Canada, offering extensive assistance and reliable service across these regions.
Our receptionists at WaveGreet are all proficient in English, offering clear, professional communication without any accents, ensuring effective and seamless
interaction with your clientele.
WaveGreet's team of receptionists is spread across the globe, including in the US, Canada, and Europe.
WaveGreet is great for all kinds of small to medium businesses. If you're looking to make your business run smoother, save time, reduce costs, and grow efficiently, we're here to help you do just that!
We typically serve, but are not limited to, the following types of companies here.
Absolutely. WaveGreet offers the flexibility to forward calls to us either part-time or just during your busiest hours, making sure you always have the support you need right when it's most crucial.
Calls received outside business hours, on weekends, or holidays are sent to your custom voicemail, and we email the messages to you promptly, keeping you connected to your clients.
WaveGreet has a protocol to ensure smooth call transfers. We place the caller on hold briefly to check your availability before connecting them to you.
WaveGreet offers flexible options: we can provide a new number or work with call forwarding from your existing number.
No problem at all! WaveGreet recommends getting an affordable number from services like Google Voice or Grasshopper, which you can then forward to us for seamless integration.
WaveGreet takes a break on major holidays, allowing our team to enjoy some wellearned downtime.
Upon signing up, we will send you the list of holidays (USA & Canada).
Yes, you can! WaveGreet allows you to change your plan anytime without any additional fees. We’re all about flexibility and making sure our services fit what you need, even if those needs change over time.
WaveGreet is all about customization. If our standard plans don’t meet your unique needs, we're more than willing to collaborate with you to create a tailored solution.
Every one of our virtual receptionists signs a NDA (Non-Disclosure Agreement), meaning they've legally promised to keep your details confidential. This way, you can rest easy knowing your sensitive information is in good hands.
If you prefer not to have calls recorded, just email us at support@wavegreet.com, and we’ll respect your choice.
Our services are prepaid on a month-to-month basis, and each plan includes a set number of minutes plus an additional rate per minute for any extra usage.
Check out our pricing page for more details on our various plans here.
We calculate your Total Handle Time (THT), which is the sum of the Call Time (CT) and the Follow-Up Time (FUT). Follow-Up Time includes actions like taking notes or sending emails to keep you informed post-call. Our agents are trained to be efficient in both handling calls and follow-ups.
Example: If a call lasts for 1 minute and the Follow-Up Time is 30 seconds, your total usage duration will be 1.5 minutes.
