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WAVEGREET TERMS OF SERVICE

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TERMS OF SERVICE

Effective date: 1st day of January 2024

The WAVEGREET website, is owned and operated by WAVEGREET, carrying on its business activities in Montreal, Quebec. Canada. These Terms of service govern your use of this WAVEGREET website services.

  1. YOUR ACCEPTANCE OF THESE TERMS OF USE

These Terms of Service hereinafter referred to as “TOS” constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you, user, or client”) and WAVEGREET, (“WAVEGREET, we,” “us” “our, or company”), concerning your access to and use of the services provided at, www.wavegreet.com,  and any other media form, media channel, related, linked, or otherwise connected thereto (collectively, “the website or site” or WAVEGREET”). You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these TOS Use.  IF YOU DO NOT AGREE WITH ALL OF THESE TOS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental TOS or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these TOS at any time and for any reason.  We will alert you about any changes by updating the “Last updated” date of these TOS and you waive any right to receive specific notice of each such change.  It is your responsibility to periodically review these TOS to stay informed of updates.  You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised TOS by your continued use of the Site after the date such revised Terms are posted. 

The complete agreement between the Client and WAVEGREET comprises the Terms of Service outlined herein, the Service Policy detailed within, and any other modifications mutually agreed upon by both parties in written form (hereafter referred to as the “Agreement”). Communication via email is acknowledged as a legitimate method of correspondence for the purposes of this Agreement. Only an executive officer of WAVEGREET has the proper authority to enact changes to the Agreement on behalf of the Company. Should any discrepancies arise between these Terms and any amendments made thereto, the stipulations of the executed amendment shall prevail. In instances where variations between different versions of amendments occur, the most recently executed amendment will take precedence.

  1. YOUR ACCEPTANCE OF OUR PRIVACY POLICY

By agreeing to these TOS, you agree to the terms of our Privacy policy which is expressly incorporated herein. Before using this Site, please carefully review our Privacy Policy. All information provided to us as a result of your use of this Site will be handled in accordance with our Privacy Policy. To the extent there are inconsistencies between these Terms of Use and our Privacy Policy, these Terms of Use control.

  1. YOUR CONSENT TO OTHER AGREEMENTS

When you intend to use a special feature of this Site, you may be asked to agree to special terms governing your use of the special feature. In such cases, you may be asked to expressly consent to the special terms, for example, by checking a box or clicking on a button marked “I agree.” This type of agreement is known as a “click-through” agreement. If any of the terms of the click-through agreement are different than the terms of these TOS, the terms of the click-through agreement will supplement or amend these Terms of Use, but only with respect to the matters governed by the “click-through agreement.”

  1. ABOUT WAVEGREET SERVICES

WAVEGREET offers virtual reception services that go beyond basic call answering. Our services are designed to align with your business’s needs, ensuring that interactions reflect your brand’s professionalism. Below, we detail the suite of services provided by WAVEGREET:

  • Personalized Call Handling: At WAVEGREET, we recognize that every business is unique. Our virtual receptionists are trained to handle calls according to your specific instructions, scripts, and brand ethos, ensuring that each customer interaction feels personal and is handled with the same care and attention as if they were speaking directly to you.
  • Professional Communication: Our receptionists are proficient in English, facilitating professional interactions without language barriers. This ensures effective communication with your clientele, fostering trust and enhancing customer satisfaction.
  • Personal Team Integration: WAVEGREET’S virtual receptionists are adept at working as an extension of your in-house team. By adhering closely to your specified scripts and guidelines, we ensure a smooth blend with your brand’s image, making it virtually indistinguishable from your own staff in terms of service quality and customization.
  • After-Hours Support: Recognizing the importance of remaining accessible to your clients at all times, WAVEGREET offers specialized after-hours services. Calls received outside of standard business hours, including weekends and holidays, are directed to a customized voicemail system. The messages are promptly emailed to you, ensuring that you stay connected to your clients around the clock.
  • Flexible Number Options: WAVEGREET offers versatile solutions regarding your business number. Whether you require a new number, wish to utilize call forwarding from an existing number, or prefer to port your current number into our system, we provide flexible options to suit your needs.
  • Part-time and Flexible Scheduling: We understand that your call volume may fluctuate, which is why WAVEGREET offers the flexibility to forward calls to us on a part-time basis or during your peak hours. This ensures that you have the support you need, precisely when you need it most.
  • Efficient Call Transfers: Our protocol ensures smooth and efficient transfer of calls. When a call is to be transferred to you, our receptionists will briefly place the caller on hold to verify your availability, thereby ensuring a seamless connection.

Through our service offerings, WAVEGREET aims to provide a virtual reception experience that enhances your business operations, saves time, reduces costs, and supports your growth. Our goal is to ensure that your business runs smoothly and efficiently, offering a service that integrates with your team.

Key Specific Service Terms.

  • Services provided on a month-to-month basis necessitate a written notice of cancellation to be submitted one month in advance.
  • For services under a fixed term commitment longer than one month (e.g., 6, 12, 24 months) with payments made monthly, an early termination fee amounting to 50% of the remaining cost of the agreed commitment period will be applied. The final payment, inclusive of any applicable early termination fees, will be automatically billed to the stored payment method unless otherwise mutually agreed upon in writing prior to the cancellation.
  • WAVEGREET is committed to ensuring a supportive and positive environment for our team, valuing respect and courtesy in all interactions. We kindly ask our clients to maintain a respectful demeanour towards our staff and to set realistic expectations regarding the time required for us to act on requests. We aim to acknowledge any written requests (via email or phone) within one to five business day for operational adjustments (such as schedule modifications or updates to phone numbers) and one to three business days for changes related to accounts or technical issues. Should the implementation of a request necessitate more than three business days from the acknowledgment date, we will provide a written estimate of the required time. For immediate concerns, we encourage contacting us by phone. Please understand that any delays in our response times, especially during periods of high demand, should not be viewed as a breach of our agreement. We appreciate your patience and understanding as we strive to meet your needs while managing our workload effectively.
  • For WAVEGREET services, the payment method on record will be automatically billed at the start of each new billing cycle. This includes charges for the base service plan as well as any additional minutes or services utilized in the preceding month, where applicable. Additional minutes will be charged within the first week of the billing cycle date (there may be some delay) to ensure we have time to calculate the extra minutes accurately.
  • At WAVEGREET, services for the upcoming month are prepaid, with payment required upfront for the next billing cycle at a fixed price. The bill for the subsequent cycle will reflect any additional charges incurred from extra minutes used in the previous month. These billable minutes encompass the entire length of each call, along with any time our team members dedicate to manual preparation, follow-up, or handling tasks associated with each call before or after the interaction.
  • Additional minutes refer to any usage that goes beyond the allotted amount in your plan. Unused minutes will not be carried over to subsequent months.
  • Any extra minutes used will be billed at the rate of the chosen plan. It is the client’s sole responsibility to keep track of their usage, and they will be accountable for all minutes used, regardless of whether a courtesy notice is provided by us.
  • Unless a different arrangement is mutually agreed upon in writing by both parties, billing cycles follow a one calendar month period, with invoices generated at the start of each month. The billing for a prepaid plan covers the upcoming month (paid in advance) and includes an adjustment for any extra minutes used in the preceding month.
  • Company offers no refunds for any payment made.
  • WAVEGREET commits to using commercially reasonable efforts to deliver the services agreed upon with the Client. Should any significant issues occur in the provision of these services, WAVEGREET will strive to resolve them within five (5) business days following receipt and acknowledgment of written notification from the Client.
  • In our ongoing commitment to enhance service quality and conduct regular quality checks, WAVEGREET may record calls and retain both the recordings and associated call data for up to three (3) months following the date of the call. WAVEGREET reserves the right to retain call data beyond this timeframe for purposes of training, research, and service improvement. Clients have the option to withdraw from our quality assurance program for any upcoming calls by sending a written request to support@wavegreet.com. Please allow up to five business days for the acknowledgment and processing of your request. While participation in our quality assurance program is highly recommended due to its importance in upholding our service standards, the choice to opt out is respected.
  • WAVEGREET holds the discretion to modify these Terms periodically, providing Clients with one month’s prior notice via email to the most current address we have on record. Should the Client be under a fixed term agreement extending beyond one month, they are afforded the option to opt out or terminate the Agreement by submitting a written notice equivalent to one billing cycle’s duration.
  • Furthermore, WAVEGREET maintains the authority to discontinue services at any given time with a thirty-day advance notice. In instances where the Client significantly violates any aspect of this Agreement, WAVEGREET possesses the right to immediately terminate the services provided to the Client.
  1. USER CONDUCT
  • You agree that you will not violate any law, contract, intellectual property or other third party right or commit a tort, and that you are solely responsible for your conduct, while accessing or using the Sites.
  • You agree that you will abide by these Terms and will not: Engage in any harassing, threatening, intimidating, predatory or stalking conduct;
  • You agree that you will not use the Sites in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Sites or that could damage, disable, overburden or impair the functioning of the Sites in any manner;
  • You agree that you will not do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any Content, area or code of the Sites;
  • You agree that you will not attempt to circumvent any content-filtering techniques we employ.
  • You agree that you will not access any feature or area of the Sites that you are not authorized to access.
  • You agree that you will not develop any third-party applications that interact with the Sites without our prior written consent.
  • You agree not to use any robot, spider, crawler, scraper, script, browser extension, offline reader or other automated means or interface not authorized by us to access the Sites, extract data or otherwise interfere with or modify the rendering of Site pages or functionality.
  • You agree that you will not bypass or ignore instructions contained in the robots.txt file, that controls all automated access to the Sites or Use the Sites for any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms.
  1. WAVEGREET’ INTELLECTUAL PROPERTY

Content For purposes of these Terms, “content” is defined as any information, communications, descriptions, photos, videos, graphics, music, sounds, or other materials that can be viewed by users on our Site and is owned by WAVEGREET, our Affiliates or our licensors.

Ownership of Content All content on the Site is subject to intellectual property rights, contractual or other protection. The intellectual property rights are owned by us or our licensors. No content may be copied, distributed, republished, uploaded, posted or transmitted in any way except as provided expressly in these Terms or with WAVEGREET’s prior express written consent. Any use of the content other than as permitted by these Terms, or any other unauthorized use of the content may make you liable to WAVEGREET or its licensors for violation of intellectual property rights.

Trademarks or service marks of WAVEGREET include, but are not limited to, WAVEGREET and the WAVEGREET logo. All custom graphics, icons, logos and service names are registered or common-law trademarks or service marks of WAVEGREET or our Affiliates. All other trademarks or service marks are property of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, and/or the name of WAVEGREET, our Affiliates or our licensors.

Site Use WAVEGREET grants you a limited, revocable, nonexclusive license to use the content on the Site solely for your own personal purposes only and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works, or other use. You may not use any content from the Site which is not owned by you for commercial use. You agree not to copy the Site or content located on the Site; to reverse engineer or break into the Site; or to use content, products or services in violation of any law. Any use of the Site or the content contained therein other than as specifically authorized in the Agreement, without the prior written permission of WAVEGREET, is strictly prohibited and will terminate the license granted herein. Unless explicitly stated herein, nothing in the Agreement shall be construed as conferring to you, whether by implication, estoppel or otherwise, any title or ownership of, or exclusive use-rights to, any intellectual property or other right and any goodwill associated therewith. WAVEGREET reserves the right, without notice and in its sole discretion, to terminate your license to use the Site at any time and to block or prevent your future access to, and use of, the Site.

No Warranty for Third-Party Infringement Neither we nor our Affiliates warrant or represent that your use of materials displayed on, or obtained through, this Site will not infringe the rights of other users of the Site or of third parties.

  1. 7. PAYMENTS

At WAVEGREET, we streamline our billing process to ensure simplicity and convenience for our clients. We use the following options for payment of services on our platform; Stripe. More so, utilizing Stripe for credit card processing allows us to securely store our clients’ payment information, enabling automated monthly payments without the need for manual intervention. Our service plans are prepaid, with any additional minutes incurred billed at the end of each billing cycle.

Client Billing Flow

  • Sign Up Date: The initial payment is made during the sales meeting, covering setup fees and the next month’s service cycle in advance.
  • Onboarding Date: Marks Day 1 of service usage by the client.
  • Billing Cycles: Scheduled on the 1st of each month.
  • Billing Cycle Period: 30 days.
  • Prorated Charges: Prorated charges are calculated as a fraction of the overall monthly subscription fee, covering the period from the onboarding date until the start of the next prepaid cycle. This ensures that clients are billed fairly for partial service periods, with any overage charges applied as necessary.

Billing Cycle Adjustment

  • Billing Date Selection for New Clients: The billing cycle begins on the date on 1st of the month following sign-up, extending for a full month cycle (30 days). A prorated charge applies for the period from the onboarding date until the commencement of the next full billing cycle, ensuring clients only pay for the portion of the service used.

Examples of Billing Process

  1. Signup on January 3rd:
    • Example: On boarding date January 13th
    • Example Base Plan: Wave 100 (100 fixed minutes at $229) & extra minutes charge at $2.1/min.
    • Immediate Payment: Setup fees and the prepaid cycle for February 1st – March 31st on sign up.
    • Prorated Charges: For the period from January 13 to January 31st (18 days), billed in the first week of February.
    • Prorated Partial Monthly Minutes: 18/30 days x 100 = 60% of 229$ = $137.4 for 60 minutes
      1. The minimum Prorated Charge for the prorated period would be $137.4 (60 min)
    • Extra Minutes During Prorated Period: Extra minutes will be charged at the price of extra additional minutes of the base plan. Note that the extra minutes are charged at a discount.
    • Different Scenarios for Prorated Charges:
      1. If the client uses 60 minutes during prorated period:  $137.4
      2. If the client uses 40 minutes during prorated period: $137.4
      3. If the client uses more than 60 minutes (example 75 minutes) during prorated period:

Total Prorated Charges = $137.4 + 15 x $2.1/min = $168.9

 

By agreeing to WAVEGREET’S payment terms, clients acknowledge this billing structure and commit to monitoring their service usage. Our goal is to maintain transparency and ease throughout our billing process, ensuring a seamless experience for our valued clients.

By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for all charges you incur for any order. You are responsible for, and agree to pay, all such charges. If we or our third-party payment processor cannot obtain authorization for charges to your payment method or if any amounts you authorize us to charge to your payment method are reversed or charged back for any reason, we may, at our option, in addition to any other remedies: make second and/or subsequent attempts to charge your payment method, and/or use any other lawful means to collect payment on any outstanding amounts due to us

  1. EXCLUSION OF LIABILITY FOR EXTERNAL LINKS

The Website may provide links to external Internet sites. WAVEGREET hereby declares explicitly that it has no influence on the layout or content of the linked pages and dissociates itself expressly from all contents of all linked pages of third parties. WAVEGREET shall not be liable for the use or content of Internet sites that link to this site or which are linked from it. Our privacy and cookie notice do not apply to any collection and processing of your personal data on or through such external sites.

  1. YOUR REPRESENTATIONS AND WARRANTIES

You hereby represent and warrant that: (i) you will only use WAVEGREET as permitted under these Terms; (ii) you agree to comply with all applicable laws, rules and regulations, and industry best practices while using WAVEGREET; (iii) you will not use WAVEGREET for any fraudulent or inappropriate purpose; (iv) you shall not prevent others from using WAVEGREET.

  1. DISCLAIMER OF WARRANTIES

WAVEGREET IS PROVIDED TO YOU “AS IS”, WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT AND ANY WARRANTIES AND CONDITIONS ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT REPRESENT OR WARRANT THAT: (I) WAVEGREET WILL MEET YOUR REQUIREMENTS, WILL BE ERROR FREE OR THAT ANY ERRORS WILL BE CORRECTED; (II) THE OPERATION OF WAVEGREET WILL BE UNINTERRUPTED; OR (III) WAVEGREET IS OR WILL BE AVAILABLE WHERE YOU RESIDE OR IN ANY OTHER PARTICULAR LOCATION. YOUR ONLY RIGHT OR REMEDY WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH WAVEGREET IS TO UNINSTALL AND CEASE USE OF ALL WAVEGREET PRODUCTS. Further and except as expressly provided herein, we are not obligated to maintain or support WAVEGREET, or to provide you with any updates, fix errors or any other features available therein. You acknowledge and agree that you are solely responsible for (and that we have no responsibility to you or to any third party) and assume all the responsibility and risk for your use of WAVEGREET and your breach of any of your representations and warranties herein contained, and for any loss or damage which we may suffer as a result of any such breach.

  1. LIMITATION OF LIABILITY

TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, PARENTS, AFFILIATES, SUCCESSORS, ASSIGNS, OR LICENSORS BE LIABLE TO YOU OR ANY OTHER THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY TYPE INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER FAILURE OR MALFUNCTION, LOSS OF BUSINESS PROFITS, LOSS OF DATA OR BUSINESS INFORMATION, LOSS OF ADDITIONAL SOFTWARE OR COMPUTER CONFIGURATIONS OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, DAMAGES ARISING IN CONNECTION WITH ANY USE OF WAVEGREET OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE INSTALLATION, UNINSTALLATION, USE OF OR INABILITY TO USE WAVEGREET UNDER ANY THEORY OF LIABILITY, INCLUDING BUT NOT LIMITED TO CONTRACT OR TORT (INCLUDING PRODUCTS LIABILITY, STRICT LIABILITY AND NEGLIGENCE), AND WHETHER OR NOT WE WERE OR SHOULD HAVE BEEN AWARE OR ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY STATED HEREIN. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, IN NO EVENT SHALL OUR TOTAL LIABILITY (INCLUDING OUR OFFICERS, DIRECTORS, EMPLOYEES, PARENTS, AND AFFILIATES) FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS, TO THE FULLEST EXTENT POSSIBLE UNDER APPLICABLE LAW, EXCEED THE AMOUNT PAID IF ANY, BY YOU FOR THE USE OF WAVEGREET.

  1. INDEMNITY

You agree to defend, indemnify and hold us, our parent corporation, officers, directors, employees and agents, harmless from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including but not limited to attorney’s fees) arising from: (i) your access to or use of WAVEGREET; (ii) your violation of these Terms; or (iii) your violation of any third party right, including without limitation, any intellectual property right, or privacy right.

  1. GOVERNING LAW AND DISPUTES

This Agreement will be governed by, construed and enforced in accordance with the laws of Quebec, Canada, without regard to its conflicts of law principles or provisions. The parties specifically exclude from application to this Agreement the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act. Any disputes arising out of or in connection with this Agreement shall be exclusively settled under the Rules of Arbitration of the International Chamber of Commerce (the “ICC Rules”) by one arbitrator appointed in accordance with the ICC Rules (the “Arbitrator”). The arbitration shall take place in Quebec, Canada, and shall be conducted in English language. The arbitration shall be conducted on a confidential basis. The award passed by the Arbitrator shall be final and binding on both parties. Nothing contained herein shall prevent either party from applying to any court of law in Quebec in order to obtain injunctions, equitable relief or any equivalent remedy, against the other Party, in order to restrain the breach of any restrictive covenants pursuant to this Agreement. The arbitration award shall be enforceable in any court of competent jurisdiction in Quebec, Canada. Any motion to enforce or vacate an arbitration award under this agreement shall be kept confidential to the maximum extent possible. Accordingly, for any claim that you have with us, you agree, prior to filing any suit or proceeding, to first contact us and attempt to resolve the claim informally by sending us a written notice of your claim (“Notice”). If you and we cannot reach an agreement to resolve the claim within 30 days after the Notice is received, then either party may file a claim in court. Notwithstanding the foregoing, we may seek injunctive relief in any court of competent jurisdiction in Quebec. YOU AGREE THAT ANY CAUSE OF ACTION THAT YOU MAY HAVE ARISING OUT OF OR RELATED TO WAVEGREET OR THESE TERMS MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

  1. GENERAL

These Terms constitutes the entire understanding between the parties with respect to the matters referred to herein. The Section headings in these Terms are provided for convenience purpose only and have no legal or contractual significance. If any provision of these Terms is held to be unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible so as to affect the intent of the parties, and the remainder of these Terms shall continue in full force and effect. Our failure to enforce any rights or to take action against you in the event of any breach hereunder shall not be deemed a waiver of such rights or of subsequent actions in the event of future breaches. These Terms and any right granted herein may not be assigned by you without our prior written consent. The controlling language of these Terms is English. In the event of inconsistency or discrepancy between the English version and any other language version, the English language version shall prevail. Nothing in these Terms will be construed as creating a joint venture, partnership, employment or agency relationship between you and us, and you do not have any authority to create any obligation or make any representation on our behalf.

  1. Contact Us.

If you have any questions (or comments) concerning these Terms, you are most welcomed to contact us at support@wavegreet.com,  and we will make an effort to reply within a reasonable time-frame.

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WAVEGREET TERMS OF SERVICE

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TERMS OF SERVICE

Effective date: 1st day of January 2024

The WAVEGREET website, is owned and operated by WAVEGREET, carrying on its business activities in Montreal, Quebec. Canada. These Terms of service govern your use of this WAVEGREET website services.

  1. YOUR ACCEPTANCE OF THESE TERMS OF USE

These Terms of Service hereinafter referred to as “TOS” constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you, user, or client”) and WAVEGREET, (“WAVEGREET, we,” “us” “our, or company”), concerning your access to and use of the services provided at, www.wavegreet.com,  and any other media form, media channel, related, linked, or otherwise connected thereto (collectively, “the website or site” or WAVEGREET”). You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these TOS Use.  IF YOU DO NOT AGREE WITH ALL OF THESE TOS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental TOS or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these TOS at any time and for any reason.  We will alert you about any changes by updating the “Last updated” date of these TOS and you waive any right to receive specific notice of each such change.  It is your responsibility to periodically review these TOS to stay informed of updates.  You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised TOS by your continued use of the Site after the date such revised Terms are posted. 

The complete agreement between the Client and WAVEGREET comprises the Terms of Service outlined herein, the Service Policy detailed within, and any other modifications mutually agreed upon by both parties in written form (hereafter referred to as the “Agreement”). Communication via email is acknowledged as a legitimate method of correspondence for the purposes of this Agreement. Only an executive officer of WAVEGREET has the proper authority to enact changes to the Agreement on behalf of the Company. Should any discrepancies arise between these Terms and any amendments made thereto, the stipulations of the executed amendment shall prevail. In instances where variations between different versions of amendments occur, the most recently executed amendment will take precedence.

  1. YOUR ACCEPTANCE OF OUR PRIVACY POLICY

By agreeing to these TOS, you agree to the terms of our Privacy policy which is expressly incorporated herein. Before using this Site, please carefully review our Privacy Policy. All information provided to us as a result of your use of this Site will be handled in accordance with our Privacy Policy. To the extent there are inconsistencies between these Terms of Use and our Privacy Policy, these Terms of Use control.

  1. YOUR CONSENT TO OTHER AGREEMENTS

When you intend to use a special feature of this Site, you may be asked to agree to special terms governing your use of the special feature. In such cases, you may be asked to expressly consent to the special terms, for example, by checking a box or clicking on a button marked “I agree.” This type of agreement is known as a “click-through” agreement. If any of the terms of the click-through agreement are different than the terms of these TOS, the terms of the click-through agreement will supplement or amend these Terms of Use, but only with respect to the matters governed by the “click-through agreement.”

  1. ABOUT WAVEGREET SERVICES

WAVEGREET offers virtual reception services that go beyond basic call answering. Our services are designed to align with your business’s needs, ensuring that interactions reflect your brand’s professionalism. Below, we detail the suite of services provided by WAVEGREET:

  • Personalized Call Handling: At WAVEGREET, we recognize that every business is unique. Our virtual receptionists are trained to handle calls according to your specific instructions, scripts, and brand ethos, ensuring that each customer interaction feels personal and is handled with the same care and attention as if they were speaking directly to you.
  • Professional Communication: Our receptionists are proficient in English, facilitating professional interactions without language barriers. This ensures effective communication with your clientele, fostering trust and enhancing customer satisfaction.
  • Personal Team Integration: WAVEGREET’S virtual receptionists are adept at working as an extension of your in-house team. By adhering closely to your specified scripts and guidelines, we ensure a smooth blend with your brand’s image, making it virtually indistinguishable from your own staff in terms of service quality and customization.
  • After-Hours Support: Recognizing the importance of remaining accessible to your clients at all times, WAVEGREET offers specialized after-hours services. Calls received outside of standard business hours, including weekends and holidays, are directed to a customized voicemail system. The messages are promptly emailed to you, ensuring that you stay connected to your clients around the clock.
  • Flexible Number Options: WAVEGREET offers versatile solutions regarding your business number. Whether you require a new number, wish to utilize call forwarding from an existing number, or prefer to port your current number into our system, we provide flexible options to suit your needs.
  • Part-time and Flexible Scheduling: We understand that your call volume may fluctuate, which is why WAVEGREET offers the flexibility to forward calls to us on a part-time basis or during your peak hours. This ensures that you have the support you need, precisely when you need it most.
  • Efficient Call Transfers: Our protocol ensures smooth and efficient transfer of calls. When a call is to be transferred to you, our receptionists will briefly place the caller on hold to verify your availability, thereby ensuring a seamless connection.
 

Through our service offerings, WAVEGREET aims to provide a virtual reception experience that enhances your business operations, saves time, reduces costs, and supports your growth. Our goal is to ensure that your business runs smoothly and efficiently, offering a service that integrates with your team.

Key Specific Service Terms.

  • Services provided on a month-to-month basis necessitate a written notice of cancellation to be submitted one month in advance.
  • For services under a fixed term commitment longer than one month (e.g., 6, 12, 24 months) with payments made monthly, an early termination fee amounting to 50% of the remaining cost of the agreed commitment period will be applied. The final payment, inclusive of any applicable early termination fees, will be automatically billed to the stored payment method unless otherwise mutually agreed upon in writing prior to the cancellation.
  • WAVEGREET is committed to ensuring a supportive and positive environment for our team, valuing respect and courtesy in all interactions. We kindly ask our clients to maintain a respectful demeanour towards our staff and to set realistic expectations regarding the time required for us to act on requests. We aim to acknowledge any written requests (via email or phone) within one to five business day for operational adjustments (such as schedule modifications or updates to phone numbers) and one to three business days for changes related to accounts or technical issues. Should the implementation of a request necessitate more than three business days from the acknowledgment date, we will provide a written estimate of the required time. For immediate concerns, we encourage contacting us by phone. Please understand that any delays in our response times, especially during periods of high demand, should not be viewed as a breach of our agreement. We appreciate your patience and understanding as we strive to meet your needs while managing our workload effectively.
  • For WAVEGREET services, the payment method on record will be automatically billed at the start of each new billing cycle. This includes charges for the base service plan as well as any additional minutes or services utilized in the preceding month, where applicable. Additional minutes will be charged within the first week of the billing cycle date (there may be some delay) to ensure we have time to calculate the extra minutes accurately.
  • At WAVEGREET, services for the upcoming month are prepaid, with payment required upfront for the next billing cycle at a fixed price. The bill for the subsequent cycle will reflect any additional charges incurred from extra minutes used in the previous month. These billable minutes encompass the entire length of each call, along with any time our team members dedicate to manual preparation, follow-up, or handling tasks associated with each call before or after the interaction.
  • Additional minutes refer to any usage that goes beyond the allotted amount in your plan. Unused minutes will not be carried over to subsequent months.
  • Any extra minutes used will be billed at the rate of the chosen plan. It is the client’s sole responsibility to keep track of their usage, and they will be accountable for all minutes used, regardless of whether a courtesy notice is provided by us.
  • Unless a different arrangement is mutually agreed upon in writing by both parties, billing cycles follow a one calendar month period, with invoices generated at the start of each month. The billing for a prepaid plan covers the upcoming month (paid in advance) and includes an adjustment for any extra minutes used in the preceding month.
  • Company offers no refunds for any payment made.
  • WAVEGREET commits to using commercially reasonable efforts to deliver the services agreed upon with the Client. Should any significant issues occur in the provision of these services, WAVEGREET will strive to resolve them within five (5) business days following receipt and acknowledgment of written notification from the Client.
  • In our ongoing commitment to enhance service quality and conduct regular quality checks, WAVEGREET may record calls and retain both the recordings and associated call data for up to three (3) months following the date of the call. WAVEGREET reserves the right to retain call data beyond this timeframe for purposes of training, research, and service improvement. Clients have the option to withdraw from our quality assurance program for any upcoming calls by sending a written request to support@wavegreet.com. Please allow up to five business days for the acknowledgment and processing of your request. While participation in our quality assurance program is highly recommended due to its importance in upholding our service standards, the choice to opt out is respected.
  • WAVEGREET holds the discretion to modify these Terms periodically, providing Clients with one month’s prior notice via email to the most current address we have on record. Should the Client be under a fixed term agreement extending beyond one month, they are afforded the option to opt out or terminate the Agreement by submitting a written notice equivalent to one billing cycle’s duration.
  • Furthermore, WAVEGREET maintains the authority to discontinue services at any given time with a thirty-day advance notice. In instances where the Client significantly violates any aspect of this Agreement, WAVEGREET possesses the right to immediately terminate the services provided to the Client.
  1. USER CONDUCT
  • You agree that you will not violate any law, contract, intellectual property or other third party right or commit a tort, and that you are solely responsible for your conduct, while accessing or using the Sites.
  • You agree that you will abide by these Terms and will not: Engage in any harassing, threatening, intimidating, predatory or stalking conduct;
  • You agree that you will not use the Sites in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Sites or that could damage, disable, overburden or impair the functioning of the Sites in any manner;
  • You agree that you will not do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any Content, area or code of the Sites;
  • You agree that you will not attempt to circumvent any content-filtering techniques we employ.
  • You agree that you will not access any feature or area of the Sites that you are not authorized to access.
  • You agree that you will not develop any third-party applications that interact with the Sites without our prior written consent.
  • You agree not to use any robot, spider, crawler, scraper, script, browser extension, offline reader or other automated means or interface not authorized by us to access the Sites, extract data or otherwise interfere with or modify the rendering of Site pages or functionality.
  • You agree that you will not bypass or ignore instructions contained in the robots.txt file, that controls all automated access to the Sites or Use the Sites for any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms.
  1. WAVEGREET’ INTELLECTUAL PROPERTY

Content For purposes of these Terms, “content” is defined as any information, communications, descriptions, photos, videos, graphics, music, sounds, or other materials that can be viewed by users on our Site and is owned by WAVEGREET, our Affiliates or our licensors.

Ownership of Content All content on the Site is subject to intellectual property rights, contractual or other protection. The intellectual property rights are owned by us or our licensors. No content may be copied, distributed, republished, uploaded, posted or transmitted in any way except as provided expressly in these Terms or with WAVEGREET’s prior express written consent. Any use of the content other than as permitted by these Terms, or any other unauthorized use of the content may make you liable to WAVEGREET or its licensors for violation of intellectual property rights.

Trademarks or service marks of WAVEGREET include, but are not limited to, WAVEGREET and the WAVEGREET logo. All custom graphics, icons, logos and service names are registered or common-law trademarks or service marks of WAVEGREET or our Affiliates. All other trademarks or service marks are property of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, and/or the name of WAVEGREET, our Affiliates or our licensors.

Site Use WAVEGREET grants you a limited, revocable, nonexclusive license to use the content on the Site solely for your own personal purposes only and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works, or other use. You may not use any content from the Site which is not owned by you for commercial use. You agree not to copy the Site or content located on the Site; to reverse engineer or break into the Site; or to use content, products or services in violation of any law. Any use of the Site or the content contained therein other than as specifically authorized in the Agreement, without the prior written permission of WAVEGREET, is strictly prohibited and will terminate the license granted herein. Unless explicitly stated herein, nothing in the Agreement shall be construed as conferring to you, whether by implication, estoppel or otherwise, any title or ownership of, or exclusive use-rights to, any intellectual property or other right and any goodwill associated therewith. WAVEGREET reserves the right, without notice and in its sole discretion, to terminate your license to use the Site at any time and to block or prevent your future access to, and use of, the Site.

No Warranty for Third-Party Infringement Neither we nor our Affiliates warrant or represent that your use of materials displayed on, or obtained through, this Site will not infringe the rights of other users of the Site or of third parties.

  1. 7. PAYMENTS

At WAVEGREET, we streamline our billing process to ensure simplicity and convenience for our clients. We use the following options for payment of services on our platform; Stripe. More so, utilizing Stripe for credit card processing allows us to securely store our clients’ payment information, enabling automated monthly payments without the need for manual intervention. Our service plans are prepaid, with any additional minutes incurred billed at the end of each billing cycle.

Client Billing Flow

  • Sign Up Date: The initial payment is made during the sales meeting, covering setup fees and the next month’s service cycle in advance.
  • Onboarding Date: Marks Day 1 of service usage by the client.
  • Billing Cycles: Scheduled on the 1st of each month.
  • Billing Cycle Period: 30 days.
  • Prorated Charges: Prorated charges are calculated as a fraction of the overall monthly subscription fee, covering the period from the onboarding date until the start of the next prepaid cycle. This ensures that clients are billed fairly for partial service periods, with any overage charges applied as necessary.

Billing Cycle Adjustment

  • Billing Date Selection for New Clients: The billing cycle begins on the date on 1st of the month following sign-up, extending for a full month cycle (30 days). A prorated charge applies for the period from the onboarding date until the commencement of the next full billing cycle, ensuring clients only pay for the portion of the service used.

Examples of Billing Process

  1. Signup on January 3rd:
    • Example: On boarding date January 13th
    • Example Base Plan: Wave 100 (100 fixed minutes at $229) & extra minutes charge at $2.1/min.
    • Immediate Payment: Setup fees and the prepaid cycle for February 1st – March 31st on sign up.
    • Prorated Charges: For the period from January 13 to January 31st (18 days), billed in the first week of February.
    • Prorated Partial Monthly Minutes: 18/30 days x 100 = 60% of 229$ = $137.4 for 60 minutes
      1. The minimum Prorated Charge for the prorated period would be $137.4 (60 min)
    • Extra Minutes During Prorated Period: Extra minutes will be charged at the price of extra additional minutes of the base plan. Note that the extra minutes are charged at a discount.
    • Different Scenarios for Prorated Charges:
      1. If the client uses 60 minutes during prorated period:  $137.4
      2. If the client uses 40 minutes during prorated period: $137.4
      3. If the client uses more than 60 minutes (example 75 minutes) during prorated period:

Total Prorated Charges = $137.4 + 15 x $2.1/min = $168.9

 

By agreeing to WAVEGREET’S payment terms, clients acknowledge this billing structure and commit to monitoring their service usage. Our goal is to maintain transparency and ease throughout our billing process, ensuring a seamless experience for our valued clients.

By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for all charges you incur for any order. You are responsible for, and agree to pay, all such charges. If we or our third-party payment processor cannot obtain authorization for charges to your payment method or if any amounts you authorize us to charge to your payment method are reversed or charged back for any reason, we may, at our option, in addition to any other remedies: make second and/or subsequent attempts to charge your payment method, and/or use any other lawful means to collect payment on any outstanding amounts due to us

  1. EXCLUSION OF LIABILITY FOR EXTERNAL LINKS

The Website may provide links to external Internet sites. WAVEGREET hereby declares explicitly that it has no influence on the layout or content of the linked pages and dissociates itself expressly from all contents of all linked pages of third parties. WAVEGREET shall not be liable for the use or content of Internet sites that link to this site or which are linked from it. Our privacy and cookie notice do not apply to any collection and processing of your personal data on or through such external sites.

  1. YOUR REPRESENTATIONS AND WARRANTIES

You hereby represent and warrant that: (i) you will only use WAVEGREET as permitted under these Terms; (ii) you agree to comply with all applicable laws, rules and regulations, and industry best practices while using WAVEGREET; (iii) you will not use WAVEGREET for any fraudulent or inappropriate purpose; (iv) you shall not prevent others from using WAVEGREET.

  1. DISCLAIMER OF WARRANTIES

WAVEGREET IS PROVIDED TO YOU “AS IS”, WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT AND ANY WARRANTIES AND CONDITIONS ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT REPRESENT OR WARRANT THAT: (I) WAVEGREET WILL MEET YOUR REQUIREMENTS, WILL BE ERROR FREE OR THAT ANY ERRORS WILL BE CORRECTED; (II) THE OPERATION OF WAVEGREET WILL BE UNINTERRUPTED; OR (III) WAVEGREET IS OR WILL BE AVAILABLE WHERE YOU RESIDE OR IN ANY OTHER PARTICULAR LOCATION. YOUR ONLY RIGHT OR REMEDY WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH WAVEGREET IS TO UNINSTALL AND CEASE USE OF ALL WAVEGREET PRODUCTS. Further and except as expressly provided herein, we are not obligated to maintain or support WAVEGREET, or to provide you with any updates, fix errors or any other features available therein. You acknowledge and agree that you are solely responsible for (and that we have no responsibility to you or to any third party) and assume all the responsibility and risk for your use of WAVEGREET and your breach of any of your representations and warranties herein contained, and for any loss or damage which we may suffer as a result of any such breach.

  1. LIMITATION OF LIABILITY

TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, PARENTS, AFFILIATES, SUCCESSORS, ASSIGNS, OR LICENSORS BE LIABLE TO YOU OR ANY OTHER THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY TYPE INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER FAILURE OR MALFUNCTION, LOSS OF BUSINESS PROFITS, LOSS OF DATA OR BUSINESS INFORMATION, LOSS OF ADDITIONAL SOFTWARE OR COMPUTER CONFIGURATIONS OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, DAMAGES ARISING IN CONNECTION WITH ANY USE OF WAVEGREET OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE INSTALLATION, UNINSTALLATION, USE OF OR INABILITY TO USE WAVEGREET UNDER ANY THEORY OF LIABILITY, INCLUDING BUT NOT LIMITED TO CONTRACT OR TORT (INCLUDING PRODUCTS LIABILITY, STRICT LIABILITY AND NEGLIGENCE), AND WHETHER OR NOT WE WERE OR SHOULD HAVE BEEN AWARE OR ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY STATED HEREIN. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, IN NO EVENT SHALL OUR TOTAL LIABILITY (INCLUDING OUR OFFICERS, DIRECTORS, EMPLOYEES, PARENTS, AND AFFILIATES) FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS, TO THE FULLEST EXTENT POSSIBLE UNDER APPLICABLE LAW, EXCEED THE AMOUNT PAID IF ANY, BY YOU FOR THE USE OF WAVEGREET.

  1. INDEMNITY

You agree to defend, indemnify and hold us, our parent corporation, officers, directors, employees and agents, harmless from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including but not limited to attorney’s fees) arising from: (i) your access to or use of WAVEGREET; (ii) your violation of these Terms; or (iii) your violation of any third party right, including without limitation, any intellectual property right, or privacy right.

  1. GOVERNING LAW AND DISPUTES

This Agreement will be governed by, construed and enforced in accordance with the laws of Quebec, Canada, without regard to its conflicts of law principles or provisions. The parties specifically exclude from application to this Agreement the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act. Any disputes arising out of or in connection with this Agreement shall be exclusively settled under the Rules of Arbitration of the International Chamber of Commerce (the “ICC Rules”) by one arbitrator appointed in accordance with the ICC Rules (the “Arbitrator”). The arbitration shall take place in Quebec, Canada, and shall be conducted in English language. The arbitration shall be conducted on a confidential basis. The award passed by the Arbitrator shall be final and binding on both parties. Nothing contained herein shall prevent either party from applying to any court of law in Quebec in order to obtain injunctions, equitable relief or any equivalent remedy, against the other Party, in order to restrain the breach of any restrictive covenants pursuant to this Agreement. The arbitration award shall be enforceable in any court of competent jurisdiction in Quebec, Canada. Any motion to enforce or vacate an arbitration award under this agreement shall be kept confidential to the maximum extent possible. Accordingly, for any claim that you have with us, you agree, prior to filing any suit or proceeding, to first contact us and attempt to resolve the claim informally by sending us a written notice of your claim (“Notice”). If you and we cannot reach an agreement to resolve the claim within 30 days after the Notice is received, then either party may file a claim in court. Notwithstanding the foregoing, we may seek injunctive relief in any court of competent jurisdiction in Quebec. YOU AGREE THAT ANY CAUSE OF ACTION THAT YOU MAY HAVE ARISING OUT OF OR RELATED TO WAVEGREET OR THESE TERMS MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

  1. GENERAL

These Terms constitutes the entire understanding between the parties with respect to the matters referred to herein. The Section headings in these Terms are provided for convenience purpose only and have no legal or contractual significance. If any provision of these Terms is held to be unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible so as to affect the intent of the parties, and the remainder of these Terms shall continue in full force and effect. Our failure to enforce any rights or to take action against you in the event of any breach hereunder shall not be deemed a waiver of such rights or of subsequent actions in the event of future breaches. These Terms and any right granted herein may not be assigned by you without our prior written consent. The controlling language of these Terms is English. In the event of inconsistency or discrepancy between the English version and any other language version, the English language version shall prevail. Nothing in these Terms will be construed as creating a joint venture, partnership, employment or agency relationship between you and us, and you do not have any authority to create any obligation or make any representation on our behalf.

  1. Contact Us.

If you have any questions (or comments) concerning these Terms, you are most welcomed to contact us at support@wavegreet.com,  and we will make an effort to reply within a reasonable time-frame.

 

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